FAQ's
WHY SHOULD I BUY COFFEE ONLINE?
You can buy coffee every day of the week and every time of the day, from your desktop, laptop, tablet, or smartphone.
You have your buying and sampling history ready at your hand.
You have all the information available 24/7 to make a thorough buying decision.
HOW DO I CREATE AN ACCOUNT?
The first step to getting access to real-time inventories and pricing is to fill out this form. This will enable you to buy coffee online and look for samples as well as other exciting information about our different coffees. Please note that accounts are granted to active coffee roasting businesses only.
WHEN WILL MY ACCOUNT BE APPROVED?
After completing the form, our sales team will get in touch with you to check the final details and better understand what exactly you are looking for. When everything is cleared, your account will be ready, and you will receive a confirmation email.
HOW CAN I BUY COFFEE?
Once your account is activated, you can log in with your username and password (Click “Sign-In” at the top right corner) to enjoy the full scope of our inventories. You need to select your own password when signing in for the first time.
IS THERE A MINIMUM ORDER SIZE?
Yes: 1 unit – this can be a bag, barrel, or box.
To reduce the CO2 footprint of your coffee, it's key to fully utilize the optimal loading capacity of the pallet: 10 bags. Keeping this in mind will reduce the CO2 emissions during transport and positively impact your logistical costs: a win-win for your environmental and economic goals.
what countries do you ship to?
We currently ship to all EU-27 countries. We are actively working to expand our shipping destinations to provide even more coverage.
WHAT ARE MY SHIPPING OPTIONS?
The online shop allows two main options:
Option 1: You pick up the coffee yourself or have a forwarding agent of your choice pick up the coffee for you. Our logistics team will send you the release documents, including the loading reference, pick-up address, and warehouse opening hours. This is called “Free Carrier” or also FCA Hamburg warehouse.
Option 2: We arrange the delivery up to your front door. We will indicate the freight rate separately in your contract. Cost depends on the weight and distance to your place. This is called “Delivery Duty Paid” or also DDP.
Please remember that a maximum of 10 bags can be loaded on a pallet. In case you need 11 bags, two pallets will be needed.
Some smaller packed items may be shipped from our office via courier.
CAN I PICK UP THE COFFEE AT THE WAREHOUSE?
Yes (please check opening hours).
HOW CAN I CHANGE MY SHIPPING ADDRESS?
As details in the shipping address are critical for a smooth delivery, we need to double-check them with you in person. Do you have some special requirements when the coffee arrives at your place? Do you have a new preferred shipping company? Communicate your changes to us either by email or give us a call and we will settle all details and update your new shipping address for you. Once done, your account will be updated in the online shop.
WHEN WILL MY COFFEE ARRIVE?
Transit times are highly variable and depend on many factors. Orders placed before 12:00 h (Day 1) will be ready for pick-up the next working day (Day 2). Then, depending on your location and distance to the warehouse, it may take up to 48 hours for domestic deliveries. Transit time anywhere outside of Germany can be 2 to 6 working days – always depending on the chosen delivery address.
CAN I GET BETTER PRICES IF I BUY MORE COFFEE?
All prices are real-time based and calculated sharply.
For orders above 80 bags, please contact us directly, so we can explore your situation together and prepare a tailor-made offer.
DO I GET BETTER PRICES WHEN CALLING A TRADER?
Our online shop works with real-time prices and real-time inventories. The prices you see online are the same prices our traders would offer you on the phone or via email. There is no price difference between online purchases and those done via phone.
CAN I RESERVE COFFEE?
Unfortunately, we are not able to reserve Spot or Forward coffees at this time. If you want to secure a specific coffee, you can buy it now - even before it arrives at the warehouse.
HOW CAN I PAY FOR COFFEE?
You can pay prior to delivery or as per agreed individual payment terms. Next to a bank transfer, we also accept all commonly used credit cards.
In case you have payment terms upon delivery, please make sure to pay within the agreed period. Otherwise, surcharges will arise, and your status may fall back to payment before delivery.
HOW DO I REQUEST SAMPLES?
This only works if you are logged in. You can order samples by clicking “Request Sample” on the product detail page of your selected coffee quality.
The selected sample will be added to your sample cart, located in the right upper corner of the shop(look for the red star). You have to go to the sample cart, review your order and click “Send Sample Request”. Samples will be prepared, and you will receive an email when they are on their way to you.
All samples consist of 200 grams of green coffee (not roasted!). You can order a maximum of 10. They are free of charge and will be shipped directly to you.
WHEN DO COFFEES FROM DIFFERENT ORIGINS ARRIVE?
Coffee is an agricultural product that is harvested and shipped at varying seasons around the world. If you can’t find a coffee from an origin you usually buy, there is a good chance that fresh crop coffee is on its way soon. Coffees will be shown on the online shop’s coffee overview list. You will then be able to purchase them already before their final arrival at the warehouse.
CAN I TALK TO SOMEONE ABOUT COFFEE?
We aim to provide you with a wide range of information to facilitate your purchasing decision. However, if you have further individual needs and would like to talk to us: we are here! Ready to help you with our coffee knowledge and happy to ensure you get exactly what you are looking for. Contact us via email (trade(at)list-beisler.de) or give us a ring (+49-40-3070915-10).
DO YOUR COFFEES HAVE CUPPING SCORES?
All our coffees are cupped and evaluated prior to and upon arrival in Hamburg by our quality management. Our quality team includes two Q Graders and several cuppers with more than 20 years of cupping experience. We assign SCA scores to each coffee based on the SCA protocol.
The cupping notes can be found on the product detail page of your selected coffee once the coffee is stored in our warehouse.
WHAT DO I DO IF THE COFFEE ARRIVES DAMAGED?
It is very important to check the pallets and the bags right upon delivery before signing off the delivery note with the driver.
In case the bags are damaged, please proceed as follows:
- Document the damage with photos
- Note it down on the driver's receipt
- Accept the delivery under special condition of damaged goods
- If you purchased the coffee DDP, then please contact us and send us the photos and notes along with the explanation of the problem (e. g. date, time, delivery order number, description of the damage, weight loss) via email
- If you organized the delivery, please contact your freight agent to present the claim